This is the number of hours on full-fat gaming. I'm interested in hearing about the experience of others who have returned their Steam Deck through Valve's RMA process in the UK, specifically about how long it took and what level of tracking you had through the process. Calibrating will show the Steam Deck the proper range it should be using. If they do accept the RMA, they may ask you to ship it to a location where RMA is possible if it’s not available in your country, and you cover the. Results for "RMA" < 1 2 3. and than you have to wait 2-4 Business day to get the shipping information. Am I screwed with my deck? : r/SteamDeck - Reddit. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week after. Hello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. The last game I played was Titanfall 2 and I chose that because the reported campaign time was about 7hrs and mine was 20 hrs to completion. No rma. Re image, shipment mode, editing power options in Desktop. It does seem like they'll be repairing rather than. 1TB NVMe SSD. beebacked • 1 yr. Steam Deck > General Discussions > Topic Details. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. Notes: Unable to duplicate customer's complaint. sure if you rebuy, you go back to the end and wait another year. So today i received a 512 GB replacement SSD. ago. I still have no update and waiting for a new unit to be shipped to me. If your device is out of warranty, the company will offer to fix it up. 2. I still have no update and waiting for a new unit to be shipped to me. I hope Valve gives you a real answer. Include the following items inside the box: RMA instruction sheet, bar code up. Print the shipping label and place it on the exterior of the box. Print the shipping label and place on the exterior of the box. If you RMA, your next Deck will have nearly identical IPS glow, possibly a different pattern though. Posted: Jun 24, 2023. my new friendSo. have fun waiting 3 weeks, i'm about to RMA mine for the second time. pingus25 64GB - December • 1 yr. 3. I have no idea what valve are doing with it at the moment unfortunately. Positive United Radio RMA. my Replacement Deck has arrived. We'll see. 1. How to check fan mfr without opening Steam Deck. ago. You just got it, but stop being a wuss and open it or do you wanna RMA every time this happens with the FedEx or GLS Roulette. Press Volume up and Power button just for a second. how long have you waited to get your RMA? I. You should see the Steam Deck power off, and the power LED will blink three times to confirm battery storage mode. great. Go to setup utility. They basically said it’s a factory defect and it will get worse with time. Select Yes to confirm. Wi-Fi 6E. Today I finally received my replacement Deck. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. I had a similar problem on my first 512GB Steam Deck that required it to be RMA'd for a 2nd time. Sadly, when I got mine, I had a bunch. my Steam Deck stopped charging after connecting it to an USB Hub. TheBlack_Swordsman. The Steam Deck is on its way to Valve, I'm from Austria by the way. My Steam Deck's been great, silent fan and all, great experience. Go down and select Devices. Regardless its definitely RMA time. Hi everyone, I'm currently looking at my third steam deck RMA. Repairs for issues covered by warranty are free of charge. For me it was every game I threw at it and it would happen within 1-2 minutes from launch. my Steam Deck stopped charging after connecting it to an USB Hub. They were difficult months indeed. ago. It was delivered and signed for. bring that box to ups and they wlll create the shipping label and place it on the box. Where in the EU can buy a replacement motherboard and please don't suggest me to RMA because this is my own fault and doing that is just wrong. Steam shipped replacement 11/05/2022 Will update on if it's a new. Received my replacement on 3/29 or 3/30, I forget. Either way, don't be surprised if a few days go by before you hear back from the support team. Related. Unit arrived at warehouse (Netherlands) on April 4th. I'm about 75% sure it kicks in after the manufacturer's ends so it's like getting a 3 year warranty for $50. 7. Go back into haptic settings one final time and use the toggle switch to turn the haptics back on. There were a couple of layout regressions that were fixed for EULA dialogs and the quick access menu, the UI of the gyro calibration readings was fixed, and the device will no longer be randomly recognized as a. ago. Will Steam Deck work with PC VR headsets? While technically a PC VR headset can be connected, the Steam. ETA is March 9th! Edit 2: Left origin facility March 7th! Edit 3: As of 5:32 AM, March 9th, Steam Deck is out for delivery! Final Edit: 11:04 AM on March 9th, the Steam Deck arrived. Tomorrow: expected delivery. 1 year manufacturer warranty that covers defects. 3/5 RMA created 3/7 Shipped 3/10 delivered. I waited two and a half weeks for the replacement to get shipped… only for an empty case to arrive. Removing the battery cable when accessible. Tech Support. My fan RPM is above. Restart your Steam Deck by holding the Power button down for around 10 to 12 seconds to reboot it. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. All trademarks are property of their respective owners in the US and other countries. It specifies when you can anticipate finalizing your order if you put down a $5 deposit. Valve is shipping hundreds of thousands of units in the first few months, and possibly a million in the first year of the Steam Deck. These orders will start shipping on December 17th. But even for my 1 RMA, 1000 other people who reserved the same day as me got one that was fine. During this time I would often search Reddit for similar experiences to give me an idea of what the process might be like. You may be required to pay additional shipping costs. But if just by opening and replacing it voids it, then that's a bit unfair. So if you sell your deck for $800 after paying $700 for it you're automatically. Everyone getting a Steam Deck will have roughly the same level of IPS glow. CLICKY BUTTONS-The Steam button, triple dot button, and power button were all raised around 1mm higher and actually makes a satisfying and tactile “click” now when pressed. my Steam Deck stopped charging after connecting it to an USB Hub. Enter bios on power on (power + Vol+) with power supplier disconnected. Rebooting may take some time after an update, but this can often fix any problems you were having. All time are EST, and I am located in Michigan. Day 1 of owning a Steam Deck I set it up and installed games. The first thing you’ll need to do is place your Steam Deck face down in the carrying case and remove the eight screws in the back of the Steam Deck. Originally posted by Corey: Originally posted by thoughtsofspeaking: How long is the general. Premium anti-glare etched glass. I was able to remote play games without an issue for a longer stretch of time, but still ran into it. how long have you waited to get your RMA? I. my Steam Deck stopped charging after connecting it to an USB Hub. how long have you waited to get your RMA? I. Once there, our team will diagnose the device, repair if needed, then ship the fixed unit back to you. - None of the buttons are sticking, the sticks aren't drifting and haptics are hapticking. My Steam Deck had an issue with the battery not charging past 53%. Unit arrived at warehouse (Netherlands) on April 4th. So I sent my steam deck to be fixed this Tuesday and I was wondering how long it normally takes to get it sent back Related Topics Steam Deck Steam Gaming comment sorted by Best Top New Controversial Q&A Add a Comment. Wait with RMA or bite the bullet? Got my Steam Deck 256GB today. Considering an RMA. When can I expect to receive my replacement?Will update with any new details to help future purchasers! Edit 1: Shipping label created and package received by FedEx on March 7th. Need to. My steam deck had a left stick issue. Make sure your Steam Deck is off and plug it in using the charger. Buy it with a credit card that gives you an extra 1 year warranty. The Short version — My Steam Deck (64GB, ordered day one) has started freezing mid game, regardless of the game. Aspiring_Gh0st. Member. Mine booted up instantly, no issues. So. Turn around time is good, anything from 1 week to 6 months. Charger, deck, case, microfiber, etc. RMA time . Use Steam RMA, they are great to Deal with, very friendly and easy to work with. My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. Photo: Prima Games. maybe my fifth Deck will be the one. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. Let me know if you still need help. Yes, but according to some you need the original transaction number. 24/03 -> 8AM I sent the Steam Deck through DHL. I left a couple notes inside asking for it back rather than a substitution. If the LED remains off or is blinking, then the Deck isn't receiving power. sachitgul • 8 mo. And what to do if you end up with a broken version of. format my deck for RMA, have many emulators, non steam games, etc. 6 nm APU. Thanks for using Steam, Zoe. 5/26 - FedEx picks up replacement. My 2nd dead pixel steam deck has arrived, I talked with them and given the new delays they provided (about 3 weeks total to get a new device, that very well could have a dead pixel like the 2 previous ones as far as I'm concerned); I asked to be able to send it back in the next 12 months for an exchange if I decide to, and they apparently accepted. First time was fixed, second was a new unit. Your Steam Deck should now power down into storage mode. Steam Deck Steam Gaming. I've sent back my steam deck due to stick drift issues after only 2 weeks. I've been dealing with a stuck pixels and blue "slashes" that appears on the screen depending on the colors. Day 2 I loaded up 'Gloomwood' which is a steampunk, first person, stealth game with lots of dark shadows. Eaten By A Dream. Have the RMA paperwork in the box as the first thing support would look at when opening it. Made sure exterior box was in good condition all around and was still taped and that weight felt correct. Valve's support page recommends holding the. That is completely unacceptable as far as I'm concerned. #15. Apr 7 (PM): Support Initiate RMA Process. Last edited by @R+5 ; May 27, 2022 @ 11:08am So. I already contacted Steam Support so please don't comment telling me to do it. usually anywhere from 6-8 hours. Hold Volume+ and press the power button once to boot into BIOS. 9,031. how long have you waited to get your RMA? I. I still have no update and waiting for a new unit to be shipped to me. if the first one is defective, id rather give them a year to. This was the answer: Thanks for providing the requested information. - Contact Steam Support on May 16th. Add a Comment. sawsac 64GB • 1 yr. my Steam Deck stopped charging after connecting it to an USB Hub. how long have you waited to get your RMA? I. invision2212 Oct 15, 2022 @ 3:52pm. If your issue is under warranty, Valve will continue fixing free of charge. The console is at 50-55C, so nowhere near throttling. 99 $ 9 . All you need to buy is $5 soldering iron. The warranty process is fairly lengthy. They just need to transfer the warranty to you if they registered it. ? I RMAed my Steam Deck because it had a dead pixel in a terrible location on the screen. RMA wait time for you? my Steam Deck stopped charging after connecting it to an USB Hub. April 26 (AM): Parcelforce Dispatch Notification. Illustrious_Slip_714. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. They didn't steal it. Try to message Steam Support about it already as they will take plenty of time to start the RMA process. Apr 22, 2002. Both left and right trackpad are not working. ago. negafy 256GB - Q1 • 1 yr. When this stick drift happens that button completely stops working and when the stick drift stops the “Steam” button works again. Select Battery storage mode. 4. delivery. kiwii4k • 1 day ago. Pretty sure it was dead and not stuck because it was black, and none of the "tricks" worked to fix it. So I soon get my third SteamDeck. For anyone who's curious how long these things might take, here's my complete timeline with the Deck so far: 11 April 2022: Got Steam's "complete order" mail and ordered my Deck shortly after. If you encounter an issue and need to send your Steam Deck for repair or replacement,. STEAM DECK RMA nightmare due to dying battery. Alecslee Jun 30 @ 2:24am. You should only include your PSU if you are returning your device for a charging issue. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. I still have no update and waiting for a new unit to be shipped to me. You also need to reset the OS. Steam initiated an RMA. Unit arrived at warehouse (Netherlands) on April 4th. Steam Deck RMA Circus. I just posted a thread on this. #1. EU 512GB 18. 1280 x 800 HDR OLED display. - GLS delivered my Deck in less than 24 hours after receiving it. Premium anti-glare etched glass. To put it to sleep or wake it up, I had to press the button 10-20 times. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. Faulty Steam Deck return nightmare with D. delivery. Steam Deck PSU cable. my Steam Deck stopped charging after connecting it to an USB Hub. saying they had ordered a repair part- no reference to a ticket number, item description. Steam initiated an RMA. So basically I will have 3 choices:. bobmorton Apr 11, 2022 @ 2:01am. In Power you got Auto boot on AC attach. Yes you can, warranty is with device not accounts or users. If you encounter an issue and need to send your Steam Deck for repair or replacement, devices will now go to one of our repair centers. I also agree eBay is the way to go, and depending on your location eBay offers a 2 year warranty for $50 that is well worth it. All Discussions Artwork Videos News Guides Reviews. great. 23: steam support sent me RMA sticker for DHL 24: I sent steam deck. Navigate to the Power Menu. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). #4 <. But overall the variance is very minimal. Unit arrived at warehouse (Netherlands) on April 4th. r/SteamDeck. That doesn't seem like good design considering the screen is oled. Last edited by @R+5; May 27, 2022 @ 11:08am #2. As they didn't told me anything, I asked a week ago about it and they told me they would update the ticket when the warehouse had any news. ( Yes, I know, some of you are scared. Yes. 1280 x 800 HDR OLED display. I still have no update and waiting for a new unit to be shipped to me. 07. Steam Deck > General Discussions > Topic Details. My fan RPM is above. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. Of course, Valve isn’t stocking this $400 handheld gaming PC at Best Buy. New Steam Deck arrived that Saturday 1/7. Hi Friends. They then instantly sent me a RMA form which I boxed up and return time was stated as “as soon as it is received it will then be processed which will take a minimum of a couple of days. Steam initiated an RMA. Sign in to your Steam account to review purchases, account status, and get personalized help. Got my Steam Deck back from a second RMA in December. I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. dude, forget about the deck for a few minutes and buy a lottery ticket. Valve's support page recommends holding the power. At least this time Steam Deck seemed to work fine. Steam initiated an RMA. my new friend May 13, 2022 @ 10:06am. Not necessarily, no. Before sending it in, I figured I’d take the back cover off just to check the connector and make sure it didn’t get dislodged during shipping. sachitgul • 8 mo. 1st one had a stuck pixel, second one the battery died, and the third had a stuck pixel. Either way, don't be surprised if a few days go by. Can Steam Deck be used as a PC controller? Yes, you can connect your Steam Deck to a PC via Remote Play and use it as a controller. It was transported using UPS and picked up Monday after that, only for it to return yesterday. Steam Deck broken after SSD change. my advice for anyone reading this. 2. They received my steam deck today. my Steam Deck stopped charging after connecting it to an USB Hub. List of troubleshooting. Two hours later I got my response and was given a shipping label. Yeah, you can't RMA if you "don't like the color" of the Deck at all. Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. Seems like an RMA is inevitable and all the time and resources I have spent so far are more wasteful. If you encounter an issue and need to send your Steam Deck for repair or replacement, devices will now go to one of our repair centers. 21: I received broken steam deck and contacted steam support. As far as the deck is concerned - My 512GB SKU has got a whiny fan, crunchy left thumbstick, wobbly left touchpad. If you'd like to attach a file or screenshot to. Steam Deck RMA defective Hi, So recently, I ended up on a trip to London and my right stick was just stuck drifting hard right. They are center Calibrated, but the base of the sticks is not centered/horizontal to the shell. Navigate to the Power Menu. I shut down the deck and carefully changed the SSD with the help of a YouTube video and may have forgotten to pull the battery plug while removing the. Part of the RMA instructions say: Include the following items inside the box: RMA instruction sheet, bar code up. I miss it already! My issues started when playing some more demanding games, when the steam deck hit 90 degrees it would throttle down and get stuck there for ages. We apologize for the inconvenience. 3. Quality Control performed full function test. It’s very reminiscent of the Nintendo Switch Lite, Asus ROG Ally, AYA Neo, or OneXPlayer, with its 7-inch display bookended by two non-removable controllers that feature thumbsticks and haptic trackpads on both sides, with a full suite of triggers, bumpers, back buttons, and. my Steam Deck stopped charging after connecting it to an USB Hub. 76561198296098152 Aug 28, 2022 @ 1:54pm. Using the D-Pad and A to select, navigate to "Setup Utility". 13 April 2022: Got shipping notification from Steam. The only exception is RB takes a screenshot. wouldnt be the first time someone wins after a chain of "bad luck" events, lol. It only works if you press the middle of the bumper. These orders will start shipping on December 17th. Fking. Every time you take apart that silver sticker, it gets worse. This can take 5-7 business days. Those RMA'ing Decks have see around the same turn around times. Expect that the return will be confirmed next week. Reply Dapper-Giraffe6444 •. 3. Sent it to Steam on Saturday the 21th. - My download speed is perfectly fine. New unit was like 2 days faster. Oni Oct 6, 2022 @ 2:42pm. Might cancel my reservation and wait a year or two for the thing to 1) readily available and 2) all these issues to be ironed out. If you have waited a very long time and spent a lot of hard earned money, you should not settle anything less than 100%. Hey, I got my 256GB Deck today and after a bit of using I don't think that the left trackpad is working correctly. as long as it has battery, and as long as the theft doesnt remove it or isolates it, maybe you could recover it. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. YMMV. I was unsure to RMA because there are probabilities to receive a new unit with the same problem or even worst. Take the Wh and divide by 20, or the mAh 1 and divide by 5400. Picture of biggest spot. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. Valve already has. Yes, my timeline: RMA sent to FedEx 3/8. They opted to repair the last time. Theoretically, no you can't RMA a device that you destroyed with water. I'm from Germany, and this goes too far for initiating an RMA process. My Steam Deck is in RMA hell. So i received my deck last week (the 64GB) Version and as you can imagine, 64GB is too small for any AAA title. October 12th - Product repair complete and ready to ship your items, tracking information provided. wait for your new deck. JSAUX 2-Pack Steam Deck Screen Protector, Ultra HD Glass Protector 9H Hardness Easy to Install with Guiding Frame Scratch Resistant Tempered Glass for Steam Deck/Steam Deck OLED, Come with Toolkits $9. Not at the moment. Please try the following: Unplug and re-plug your PSU from the Steam Deck; wiggle the plug a little to ensure it's plugged in all the wayFor now, if your Steam Deck does go 'missing' in transit, file a support ticket with Valve and work with the shipping carrier for lost package protocols, and hopefully, your much-coveted Steam. RMA time . • 7 mo. It's very likely they will reject the RMA request. I'm considering order one with US Steam account and forward it to me in Hong Kong, it might takes about 2 weeks, much earlier than Komodo, even a little bit cheaper, just worrying about potential RMA, if RMA is needed, the costs is pretty high, also costs me maybe a month or more. Then I got a tracking email August 13th for my replacement steam deck. Steam Deck works great for few months but it starts having similar issues again. Steam Deck. ( Yes, I know, some of you are scared. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. Once there, our team will diagnose the device, repair if needed, then ship the fixed unit back to you. even though ur deck is 99%, its not 100%. I still have no update and waiting for a new unit to be shipped to me. my advice for anyone reading this. I already contacted Steam Support so please don't comment telling me to do it. So they had it at their warehouse for 10 full business days from 3/14 - 3/25 and late 3/25 I got the "shipped" notice. Apr 21 (PM): Confirmation that warehouse had received (lots of chasing to confirm this in-between) April 22 (AM): Shipment Preparing Email Received. Go down and select Settings. should i just RMA this or is there anything I can do to fix it easily without breaking warranty? Showing 1 - 12 of 12 comments. 28/03 -> My Deck arrived at the warehouse (NL) from Spain. In practice, this was but a week. . I've got my money back (good) but it still seems. If not, I'll probably just cut my losses and get a refund. . I was looking into the same. Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. I had to foot the shipping costs back to the US and use a freight forwarder to get. Within the month of your use makikita mo naman na siguro if may factory defect yung unit. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. They opted to repair the last time. Valve already has my address, so there is no business for a support. Unit arrived at warehouse (Netherlands) on April 4th. 1 week turnaround time to repair fan in Steam Deck - pretty quick. Steam initiated an RMA. It happened yesterday at 10. If you don't get the answer you are looking for, check our r/DeckSupport - our dedicated support sub!. I'm from Germany, and this goes too far for initiating an RMA process. It felt "weird" immediately when I picked up the device for the first. PC parts and laptop manufacturers allow you to open up the laptop and replace things like the ram, storage or battery without voiding the warranty. Neoony Jun 3, 2022 @ 10:16am. Steam Deck with serial number xxxxxxxxxxxxxx, placed inside original carrying case. I still have no update and waiting for a new unit to be shipped to me. Out-of-warranty issues can be repaired. ago. I packaged up my Steam Deck and got it to UPS that same day (August 2nd).